2. Packing and Labelling
2.1. Every carton has to be packed in a reasonably strong case, wrapper or cover appropriate to its contents, and so that no part of the contents can be removed without either breaking or tearing the case, wrapper or cover or forcing
two adhesive surfaces apart, or breaking a seal.
2.2. All contents are to be adequately packed so as to protect against damage in the course of transmission and in particular, but not limited to:
2.3. The carton box which is of a fragile nature shall be packed in a container of sufficient strength and shall be surrounded in that container with sufficient and suitable material to protect the contents against the effect of such
concussion, pressure and knocks to which it is ordinarily exposed in transmission, and the package shall bear the words FRAGILE HANDLE WITH CARE written conspicuously in capital letters on the face of the cover of the carton boxes;
2.4. The name, address and the telephone number of the sender and addressee are to be completed accurately. For packages that are addressed to companies, the name of the company, address, name of addressee and
department/section in which the addressee is located must be provided to ensure prompt delivery of the package.
2.5. The Tracking Number must be clearly indicated on all the delivery labels that are used to label the carton boxes.
2.6. The Delivery Information Record sheets are to be recorded clearly before any delivery collection.
2.7. By using our services hereunder, the Client warrants that the package submitted is acceptable for transportation. The Client agrees that the following are deemed unacceptable for shipment:-
(a) Packages that are classified as hazardous material, dangerous goods, prohibited or restricted by the International Air Transport Association (IATA), the International Civil Aviation Organisation (ICAO), Postal regulations, any
applicable government department or other relevant organization.
2.8. The Client can forward all delivery booking requests and enquiries via our online booking form (link) or email us at enquiry@ncexpress.sg
3. Ownership of the Products
3.1 NC Express Pte. Ltd hereby acknowledges that The Client is the sole and exclusive owner of all Products. NC Express shall have no right, title or interests in any Products.
4. Liability
4.1 NC Express’s responsibility for any loss or damage to the Products and/or the Payment commences, from the time that such Products are accepted by employees, agents, servants, contractors or subcontractors
of NC Epress at the Store and ceases only when the Customer whom the delivery of the Products were intended for or CLIENT’s designated employee, accepts the full delivery of such Products at CLIENT’s nominated destination.
4.2 NC Express shall ensure the accurate delivery of the Products to the Customers. NC Express shall be liable to THE CLIENT for any and all loss arising from any shortfall in delivery, or damage (howsoever caused or
incurred), including but not limited to, damages, cost, expenses, all loss of profits, loss of use, loss of revenue, loss of contracts, increased costs and expenses, wasted expenditure, penal damages and all indirect, consequential, special,
incidental, liquidated or exemplary loss or damage (including all indirect loss of profits, business interruption, loss of actual or anticipated revenue, income, profits or penal damages) (Damages) howsoever sustained by THE CLIENT or
the Customer, or any other third parties, and regardless whether or not in the contemplation or knowledge of the Parties.
5. General Liability
5.1 NC Express shall not be liable for any loss or damage whatsoever arising from:
i. the act or omission of THE CLIENT or any person acting on their behalf;
ii. compliance with the instructions given to Hew Transportation by CLIENT or any other person entitled to give them;
iii. insufficiency of the preparation, packing, storage, labelling or marking of the Products except where such service has been provided by NC Express;
iv. handling, loading, stowage or unloading of the Products by THE CLIENT or any person acting on their behalf;
v. inherent vice of the Products;
vi. riots, civil commotion, strikes, lockouts, stoppage or restrain of labour from whatsoever cause; or
vii. any cause or event which NC Express could not avoid and the consequences whereof it could not prevent by the exercise of reasonable diligence.
5.2 NC Express shall not in any circumstances whatsoever and howsoever arising, including without limitation any negligence on the part of NC Express, its servants and/or agents be liable for loss or damage
howsoever caused to property other than the Products themselves, indirect or consequential loss or damage, loss of profits, loss of market or the consequences of any delay or deviation.
6. Jurisdiction and Law
6.1. These terms and conditions as well as any claim or dispute arising out of or in connection with the Services of NC Express shall be subject to relevant country’s law and the exclusive jurisdiction of the their courts.
6.2 All disputes, claim, question or disagreement arising out of, in relation to or in connection with this Agreement, or any breach thereof (Dispute) shall be settled through amicable consultation between both Parties.
7. Force Majeure
7.1. A party shall not be deemed to be in breach of these terms and conditions or otherwise liable by reason of any delay in performance or non-performance of any of its obligations under these terms and conditions to the extent
that such delay or non-performance is due to an act of God or any other cause beyond such party’s reasonable control (including but not limited to any mechanical, electronic or communications failure).